Return Policy
At Gelator, we want you to love your nail supplies. If something isn't right, we’ll do our best to fix it. Please read our return policy carefully.
Return Eligibility
To qualify for a return:
- Items must be unopened, unused, and in original packaging.
- You must submit your return request within 14 days of delivery.
- Due to hygiene and safety standards, the following items are non-returnable:
- Nail polish, gels, and acrylics
- Used or opened tools, brushes, or kits
- Nail art and cosmetic items that have been opened
How to Start a Return (via Shopify)
You can initiate a return quickly through our online portal:
- Visit our Returns Portal (insert your Shopify return app or return page link).
- Enter your order number and email.
- Follow the instructions to request a return label (if applicable).
We use Shopify-integrated returns management to streamline the process. You'll receive email updates every step of the way.
Refunds
- Refunds will be issued to your original payment method once we receive and inspect the item.
- Please allow 5–10 business days for the refund to reflect in your account.
- Shipping fees are non-refundable, except in cases of damaged or incorrect items.
Damaged or Incorrect Items
If your item arrived damaged or the wrong product was sent:
- Contact us within 3 days of delivery at [your email or contact page].
- Include your order number and clear photos of the item(s).
- We’ll offer a free replacement or full refund.
Return Shipping
- You are responsible for return shipping costs unless the item was defective or incorrect.
- If applicable, we may provide a prepaid return label through our system.
Exchanges
We do not offer direct exchanges. If you want a different item, please return your product for a refund and place a new order.
Additional Notes
- All return requests are subject to approval.
- Items returned without authorization may not be eligible for a refund.
- We reserve the right to refuse returns that do not meet our policy.